| 1. Tracking Service |
| A team dedicated to the customer service center will mainly focus on all the Global customer’s cargo and Special handling cargo by providing the information of the current shipping status on a real-time basis. Our service will be characterized by a unique monitoring system which will release the tracking data for this kind of cargo to the customers either by e-mail, fax or other communication tools in advance. |
2. Monitoring |
| Our customer service center will provide follow-up，problem search and solution services from reservation till final cargo and documents delivery to smooth the whole process of cargo transportation and guarantee service continuity. Any irregularity that possibly can be occurred during the whole process will be alerted by our monitoring system, and be notified to our dedicated staff by a series of alert messages, so that we can deliver remedial action or suggest alternative solutions to our customers.
| Airway bill No. |
RCS |
ARR |
RCF |
NFD |
TRK |
DLV |
| 800-12341234 |
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| 800-12341245 |
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| 800-12341256 |
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3. Evaluation system |
| | The dedicated staff shall maintain records of the irregularities of all the Global customer’s cargo and Special handling cargo, and keep their performance data including alert message. In doing so we can make evaluations of each department involved to improve our services and prevent as few as irregularity from happening.
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4. Working Hour |
| | - 08:30 ~ 17:30 local time in China
- 00:30 ~ 09:30 GMT
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5. Modes of contact: |
| | - cs@grandstarcargo.com
- Tel: 86-22-2490-3845
- Fax: 86-22-2490-3810 |
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